Dispute and Takedown Policy
Legal
How to contest a report about a business, and the deadlines we hold ourselves to.
Effective date: 01 AUGUST 2026 Disputes contact: [email protected]
Anyone who believes a published report is inaccurate or unfair, including:
an owner, manager, or authorised representative of a named business or venue;
a person who believes a report identifies them personally;
a traveller who believes a report is factually wrong;
a public authority or tourism body with information contradicting a report.
No account is required, and there is no fee. You do not need a lawyer to file a dispute.
In the app: open the report and tap "I'm the business owner — dispute this listing".
By email: write to [email protected] including:
a link to, or description of, the report;
who you are and your relationship to the named business or location;
what specifically is wrong, and why;
any supporting evidence (receipts, licences, CCTV timestamps, correspondence);
contact details for our reply.
You do not need to identify a legal cause of action. Plain description is enough.
When a dispute is filed, the report is immediately marked "Disputed" in the app, before any human review. Users see the contested status while we consider it. We do this because the cost of temporarily flagging a valid report is far lower than the cost of leaving a false one unmarked.
A human moderator — never an automated system — reviews the report, your submission, and any evidence. We may:
ask you for further information;
contact the original reporter for their account;
check corroborating public sources.
We assess whether the report is substantially accurate, whether it is clearly identified as an allegation rather than a finding, and whether it complies with our Content and Moderation Policy.
Outcome | What it means |
|---|---|
Report upheld | We consider it substantially accurate and appropriately labelled. It returns to published status. We tell you why. |
Report amended | We correct or clarify wording, remove a business name, or reduce it to an area-level warning. |
Report removed | The report is unpublished and no longer visible. |
Escalated | Complex cases go to senior review; we tell you it has been escalated and when to expect a decision. |
We give reasons for every decision, in line with the DSA's statement-of-reasons requirement.
Step | Target |
|---|---|
Acknowledge receipt | 5-7 business days |
Decision on a straightforward dispute | 14 business days |
Decision on a complex or escalated dispute | 14 business days |
Removal, once decided | Within 24 hours |
You may request internal review by replying to our decision. A different reviewer, senior to the original decision-maker, will reconsider it.
EU users: under the Digital Services Act you may also refer the decision to a certified out-of-court dispute settlement body, and to your national Digital Services Coordinator. This is in addition to, not instead of, your right to go to court.
Nothing in this policy limits your legal rights, including any right to bring a claim in court in your own jurisdiction.
We may decline to re-review a dispute that repeats a resolved complaint without new evidence. We will always explain why, and this does not affect your legal rights.
Formal legal correspondence should go to [email protected] and REGISTERED ADDRESS, marked for the attention of [TRIPSCAM.COM]. We aim to acknowledge legal notices within [2] business days.
We publish an annual transparency report covering the number of disputes received, outcomes, and median response times, in line with DSA reporting expectations.
