Playa del Carmen, Mexico

Emergency contacts in Playa del Carmen

3 emergency services in Playa del Carmen you may need as a traveller — tourist police, ambulance, fire brigade and more. Save these before you go out.

Last updated 2026-08-11

1. SECTUR Tourist Hotline

Federal tourism ministry assistance line. English spoken.

Service: Tourist Police
Number: 078
When to call: Available 24/7 — assists with scams, lost documents, emergencies and translation.

2. General Emergency

Police, ambulance and fire on a single number.

Service: Emergency
Number: 911

3. Cruz Roja (Red Cross)

Mexican Red Cross ambulance — often faster than IMSS in major cities.

Service: Medical
Number: 065

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